Got a question?

You can always Contact Us – but before you do, take a moment to scan our list of Frequently Asked Questions. The answer you’re looking for could be right here…

At pick-up, the main driver must have a payment card in their name with enough available funds to cover the excess / deposit amount and to pay for local fees, extra equipment and anything additionally purchased at the car hire counter. The main driver and any additional drivers will need to provide a full driving licence in their name, along with their Voucher / eVoucher, which is issued after your booking is confirmed.
When collecting the car, you will be required to leave a deposit; please refer to the “Deposit, Excess and Cover” section of the terms and conditions. This deposit ensures that the customer can cover any damage to the vehicle and / or equipment.
This is standard practice with all car hire companies, and usually takes the form of an amount blocked on the main driver’s credit card. Under the “Payment Information” section, the terms and conditions will indicate what types of card are accepted. accepts most forms of internet payments, including but not limited to: credit card; debit card; virtual; prepaid; post-paid; Switch/Maestro; MasterCard; American Express and Bancomat. We also accept bank transfer and Direct Debit.

Please Note: it is important that the principal driver has a valid credit card in his/her own name when picking up the vehicle (for the deposit).

At the counter, every driver must present a driving licence that they have held for at least one year (often two years). Expired or provisional licences will not be accepted.
The counter staff may also need to check whether you have any endorsements / penalty points on your licence. If your licence was issued in England, Wales or Scotland, you need to know about an important change introduced on June 8th 2015.
If you do have any endorsements, or your licence has ever been revoked, please Contact us as soon as possible, as this might limit your hiring options.
If you’re hiring a car abroad, please check your voucher to see if you need an International Driving Permit (often called an International Driving Licence, although “Permit” is the correct name) as well as your national driving licence.
You can monitor and review the status of your booking at any time by logging on to My Booking or your Account. Confirmation vouchers will be available once full payment has been received.
Yes an additional drive can be added on with a minimal charge. The counter staff is to be informed at the time of the rental and documents such as passport and valid driving license to be submitted.
When you change the return location outside the city limits a location based charge may apply.
An Additional day charge is applied.
Off-road use is a violation of the rental agreement and is not allowed.
Most roads in U.A.E. are radar controlled and it is in your interest to adhere to the speed limits which are clearly highlighted on road signs.